Dmitrii Skriabin

2021-present

Develop, maintain, and execute test plans for web-based applications
Write automated Quality Assurance/Software testing on Cypress.io, Postman
Monitor, manage, and report problems and bugs found in web-based applications
Work with software engineers to resolve issues in a timely manner and assist in compiling processes to automate testing

2019 - 2020

Provided worldwide support for end users inside IPsoft (1,400 users) and clients: BlackRock (16,200 users), Carestream (4,500 users), MSIG Mitsui Sumitomo Insurance (300 users), WWE (800 users).
Supported and troubleshooted JAVA applications
Resolved issues remotely via phone calls, email, incoming tickets and onsite support within SLA: ~40 inbound calls during the shift with avarage time for troubleshooting 3 - 7 min.
Resolved break/fix, new build outs and escalation of level 2 calls, Active Directory administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support
Supported VPN connectivity and utilize remote tools to facilitate efficient resolution of issues

2015 - 2018

Supported clients related to in-house diagnostic instruments and services
Performed troubleshooting on instruments installed various locations, solving computer networking issues and other questions
Provided support for clients regarding their consumable orders and resolved billing questions
Handled shipping inquiries and complaints

2009 - 2015

Provided end user support for Michelin Tire Factory (1000 users), IT-infrastructure service, cooperated with local 4 engineers and global teams (India, Czech Republic, France, Poland, Germany)
Migrated from Novell to Active Directory, testing business applications for compatibility with new OS and transitioning to Windows 7
Installed Cisco VoIP equipment which included phone system configuration and installation of new software
Configured Cisco switches and installation replacing old Nortel equipment on Michelin factory